FAQ

Frequently asked questions

Do I pay upfront?

No. You pay after the design is completed and you approve it.

How many revisions can I request?

Revisions within the agreed scope are unlimited. New concepts, extra deliverables or substantial changes outside the original brief may need a separate quote.

When do I get the final files?

After we verify your payment. Final files are protected until then.

How can I pay?

We send a payment request with instructions after you approve the design.

Do you print or ship products?

No. We provide design and file-preparation services only.

Do you print the garments?

No. This is a design and file-preparation service. We do not print or ship garments.

Can you prepare artwork for black garments?

Yes. Tell us the garment color and we prepare the artwork accordingly. Your printer's white underbase settings still apply on their side.

Do you create the design too?

Separation is done on artwork you supply. Original design creation is a separate service.

What is the difference between spot color and simulated process?

Spot color uses one ink per solid color. Simulated process builds many colors from a set of halftoned inks and suits complex artwork.

Do you create patterns from scratch?

We work with artwork you provide. If you need new original illustration, request a custom quote.

Do you print fabric?

No. We deliver production-ready files; printing is done by your fabric printer.

Do you design the box structure?

No. We design the graphics on your dieline. Structural engineering is not included unless quoted.

Can you recreate my existing artwork as a vector?

Yes. Upload the artwork and choose the vector conversion option when ordering or request a quote for complex artwork.

Do you guarantee business results?

No. We deliver professional design work; we do not guarantee commercial outcomes.

Can you use my vector logo directly?

A vector logo is a starting point. It must be digitized into stitches before an embroidery machine can use it.

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